Privacy Policy

1. Information We Collect

1.1 Personal Information Provided by You

When you register for an account with jili08 Casino, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers as required for age verification and regulatory compliance;
• Contact Information: Email address, Philippine mobile phone number, residential address, and postal code;
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers;
• Financial Information: Bank account details, e-wallet account information (GCash, PayMaya), payment card details (processed through secure third-party payment processors), and transaction history;
• Verification Documents: Copies or scans of government-issued identification (passport, driver's license, UMID, postal ID, voter's ID), proof of address documents (utility bills, bank statements), and selfie photographs for identity verification purposes;
• Communication Content: Messages, emails, chat logs, and other communications you send to our customer support team or through our platform communication features.

1.2 Information Automatically Collected

When you access or use the Service, jili08 automatically collects certain technical and usage information through cookies, web beacons, log files, and similar technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information;
• Connection Information: IP address, internet service provider, connection type, and general geographic location (country, city level only);
• Usage Data: Pages visited, games played, betting patterns, time spent on platform, click patterns, search queries, features used, and interaction with promotional materials;
• Performance Data: Loading times, errors encountered, crash reports, and other diagnostic information to help us improve Service performance;
• Referral Information: The website or source that referred you to jili08 Casino, including marketing campaign identifiers.

1.3 Information from Third Parties

jili08 Casino may receive information about you from third-party sources, including:

• Payment processors and financial institutions that verify your payment method and process transactions;
• Identity verification services that confirm your age and identity against government databases;
• Fraud prevention services that assess transaction risk and detect suspicious activities;
• Marketing partners and affiliates who refer players to our platform;
• Public databases and records where permitted by Philippine law.

2. How We Use Your Information

jili08 Casino uses the personal information we collect for the following purposes:

2.1 Service Provision and Account Management

• Create, maintain, and manage your gaming account;
• Process your deposits, withdrawals, and other financial transactions;
• Enable you to participate in games, promotions, and tournaments;
• Provide customer support and respond to your inquiries;
• Send you account-related notifications, transaction confirmations, and service updates;
• Personalize your gaming experience and provide game recommendations based on your preferences.

2.2 Legal and Regulatory Compliance

• Verify your age and identity to ensure compliance with the 21+ age restriction mandated by Philippine law;
• Comply with PAGCOR licensing requirements and gaming regulations;
• Fulfill anti-money laundering (AML) and counter-terrorist financing (CTF) obligations under Philippine law;
• Detect and prevent fraud, abuse, prohibited activities, and violations of our Terms and Conditions;
• Respond to legal requests from law enforcement, regulatory authorities, or courts;
• Maintain records required by applicable Philippine laws and regulations.

2.3 Platform Security and Integrity

• Monitor and analyze platform usage to detect suspicious activities, fraud, or security threats;
• Protect the security and integrity of our systems, networks, and data;
• Investigate and resolve disputes between players or between players and jili08;
• Enforce our Terms and Conditions and other policies;
• Prevent prohibited activities including underage gambling, multi-accounting, bonus abuse, and collusion.

2.4 Marketing and Communications

• Send you promotional offers, bonuses, newsletters, and marketing materials related to jili08 Casino services (you may opt out at any time);
• Conduct market research, surveys, and analysis to understand player preferences and improve our services;
• Customize advertising and promotional content based on your interests and gaming behavior;
• Measure the effectiveness of our marketing campaigns and promotional activities.

2.5 Service Improvement and Analytics

• Analyze usage patterns and player behavior to improve Service functionality and user experience;
• Develop new features, games, and services based on player feedback and preferences;
• Test new features and optimize platform performance;
• Generate aggregated, anonymized statistics and reports for business intelligence purposes.

3. How We Share Your Information

jili08 Casino does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients for the purposes described in this Policy:

3.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including payment processing, identity verification, fraud detection, customer support, marketing services, data analytics, and IT infrastructure. These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to protect your information and use it solely for the purposes we specify.

3.2 Game Providers and Platform Partners

Certain games on jili08 Casino are provided by third-party game developers and platform partners. When you play these games, limited information (such as your username, game session data, and betting activity) may be shared with the game provider to enable gameplay and record results. Game providers are required to maintain confidentiality and security of player data.

3.3 Regulatory Authorities and Law Enforcement

We may disclose your personal information to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), law enforcement agencies, courts, or other government authorities when required by Philippine law or in response to valid legal requests. We may also share information when we believe disclosure is necessary to protect our rights, comply with judicial proceedings, enforce our Terms and Conditions, or protect the safety and security of our users or the public.

3.4 Business Transfers

In the event that jili08 Casino undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity or acquiring party. We will notify you of any such change in ownership or control of your personal information and provide you with choices regarding your information if required by applicable law.

3.5 With Your Consent

We may share your personal information with third parties not described in this Policy when we have obtained your explicit consent to do so.

4. Data Security

jili08 Casino implements industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption. Sensitive data stored in our databases is encrypted using advanced encryption standards;
• Access Controls: Access to personal information is restricted to authorized personnel who require access to perform their job functions. All employees with access to personal data are bound by confidentiality obligations;
• Secure Infrastructure: Our servers and databases are hosted in secure data centers with physical access controls, environmental safeguards, and 24/7 monitoring;
• Regular Security Audits: We conduct regular security assessments, vulnerability testing, and penetration testing to identify and address potential security weaknesses;
• Incident Response: We maintain an incident response plan to quickly detect, respond to, and mitigate security breaches or data incidents;
• Payment Security: Payment card information is processed through PCI-DSS compliant payment processors and is never stored on our servers.

While we strive to protect your personal information, no security system is impenetrable. We cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access to your account.

5. Your Privacy Rights

Under the Data Privacy Act of 2012 and its implementing regulations, Filipino citizens and residents have the following rights regarding their personal information:

5.1 Right to Access

You have the right to request confirmation of whether jili08 Casino processes your personal information and to obtain a copy of your personal data in a structured, commonly used format. You may request access by contacting our Data Protection Officer.

5.2 Right to Correction

You have the right to request correction of inaccurate, incomplete, or outdated personal information. You can update most of your account information directly through your account settings or by contacting customer support.

5.3 Right to Erasure

You have the right to request deletion of your personal information under certain circumstances, including when the information is no longer necessary for the purposes for which it was collected, when you withdraw consent, or when the processing is unlawful. Please note that we may be required to retain certain information for legal or regulatory compliance purposes even after you request deletion.

5.4 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by adjusting your communication preferences in your account settings.

5.5 Right to Data Portability

You have the right to request transfer of your personal information to another service provider in a structured, machine-readable format, where technically feasible.

5.6 Right to Lodge a Complaint

If you believe your privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission of the Philippines. Contact details for the NPC can be found on their official website.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided at the end of this Policy. We will respond to your request within the timeframes required by Philippine law.

6. Cookies and Tracking Technologies

jili08 Casino uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you when you return to our platform. We use the following types of cookies:

• Essential Cookies: Required for basic platform functionality, including account login, security, and transaction processing. These cookies cannot be disabled without affecting platform operation;
• Performance Cookies: Collect information about how you use our platform, including pages visited, errors encountered, and loading times. This data helps us improve platform performance;
• Functionality Cookies: Remember your preferences and settings (language, currency, game favorites) to provide a more personalized experience;
• Marketing Cookies: Track your browsing behavior across websites to deliver targeted advertising and measure campaign effectiveness. These cookies may be set by third-party advertising partners.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of the Service. Most browsers accept cookies automatically, but you can modify your browser settings to decline cookies if you prefer.

7. International Data Transfers

While jili08 Casino primarily operates within the Philippines, certain service providers and partners may be located outside the Philippines, including in countries that may not have equivalent data protection laws. When we transfer personal information internationally, we implement appropriate safeguards to ensure your information receives adequate protection, including standard contractual clauses, adequacy decisions, or other mechanisms approved by Philippine data protection authorities.

8. Children's Privacy

jili08 Casino does not knowingly collect personal information from individuals under 21 years of age. Our Service is intended solely for adults who meet the legal gambling age in the Philippines. If we become aware that we have inadvertently collected personal information from a person under 21, we will take immediate steps to delete such information and close the associated account. Parents or guardians who believe their child has provided personal information to jili08 should contact us immediately.

9. Data Retention

jili08 Casino retains personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and the purpose for which it was collected. Account information and transaction records are typically retained for seven to ten years after account closure to comply with Philippine anti-money laundering regulations, tax laws, and PAGCOR requirements. After the applicable retention period expires, we securely delete or anonymize personal information so that it can no longer be associated with you.

10. Changes to This Privacy Policy

jili08 Casino reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or business operations. We will notify you of material changes by posting a prominent notice on our website or by sending an email to your registered email address. The "Effective Date" at the top of this Policy indicates when it was last updated. Your continued use of the Service after changes to this Policy constitutes your acceptance of the revised Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

jili08 Casino
Data Protection Officer
Contact: Available via live chat or customer support portal
Response Time: Within 15 business days

For general inquiries, customer support is available 24/7 through live chat, email, or the contact methods provided on our website. We are committed to addressing your privacy concerns promptly and transparently.